Privacy Policy

At LaunchSG, safeguarding your privacy is paramount. This policy outlines how we collect, use, and protect your personal data in compliance with Singapore's Personal Data Protection Act (PDPA).

1. Data Collection

We collect personal data primarily to provide our services, process requests, and improve your user experience. This includes information you provide directly, such as:

• Contact Information: Full Name, Email Address, Phone Number.
• Company Details: Company/Project Name, Industry, Business Registration Number (if applicable).
• Inquiry Details: Information provided when you fill out forms, participate in surveys, or communicate with us regarding your specific challenges or service needs for market entry into Singapore.

We may also collect data automatically through website usage, such as IP addresses, browser type, and navigation patterns to enhance our website functionality and user experience, though this data is typically aggregated and not personally identifiable.

2. Use of Data

Your personal data is used for the following purposes:

• To provide and manage our business launch consultancy services, including company registration, compliance guidance, technology setup, and market entry strategy.
• To communicate with you about your inquiries, services, and important updates.
• To personalize and improve your experience on our website and with our services.
• To comply with legal and regulatory obligations, including those mandated by the Singapore Personal Data Protection Act (PDPA) and other relevant authorities.
• For internal analytics and research to enhance our service offerings and operational efficiency.

3. Data Protection and Security

LaunchSG is committed to protecting your personal data from unauthorized access, alteration, disclosure, or destruction. We implement robust administrative, physical, and technical safeguards, including:

• Secure servers and data encryption.
• Access controls and authentication procedures for our systems.
• Regular security assessments and staff training on data protection best practices.
• Compliance with industry standards and Singaporean data protection laws.

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

4. Disclosure of Data

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our clients, provided those parties agree to keep this information confidential and comply with PDPA. This includes legal firms, accounting services, and IT support in Singapore.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets.

Any sharing of data will be done with due diligence and in accordance with Singapore's PDPA requirements.

5. Your Rights Under PDPA

In accordance with the Personal Data Protection Act (PDPA) of Singapore, you have the following rights concerning your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to Withdrawal of Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to legal and contractual obligations.

To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact details provided below. We will respond to your request within the timeframes mandated by the PDPA.

6. Changes to This Privacy Policy

LaunchSG reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

7. Contact Information - Data Protection Officer (DPO)

If you have any questions about this Privacy Policy, wish to exercise your rights under the PDPA, or have any other data protection concerns, please contact our Data Protection Officer:

Email: [email protected]

Address: LaunchSG Data Protection Officer, 1 Raffles Place, #20-00 One Raffles Place, Singapore 048616

Last Updated: October 26, 2023